I cancelled three lines and my bill went up by $36 instead of down. I called my carrier and the rep spent 17 minutes going back and forth with a colleague trying to figure out why. I could tell they were stuck.
So I said, "I think I might have some insight" — and read the ClearBillReview talk track word for word.
The rep paused and said, "Thank you so much for being diligent."
$36 credit — texted to my phone before the call ended. If I had led with the talk track instead of waiting, it would have taken less than 10 minutes.— Gregory Hansen, Founder · ClearBillReview